The Fatehabad Central Cooperative Bank Ltd.

Fatehabad, Haryana  |  Est. 2001
Toll Free
1800-XXX-XXXX
Grievance Email
grievance@fatehabaddccb.bank.in
← Back to Website 🔒 Nodal Officer Login
📋 FCCBL · Grievance Redressal

Complaint Management System

Register, track and resolve your banking grievances seamlessly. We are committed to resolving every complaint fairly and swiftly in line with RBI guidelines.

30
Days Max Resolution
As per RBI Norms
3
Escalation Levels
Branch → Nodal → RBI
24×7
Online Portal
Register Anytime
100%
Acknowledgement
Every Complaint Tracked
ℹ️
Please fill all mandatory fields marked with *. You will receive an acknowledgement with a unique Complaint Reference Number via SMS. All complaints are resolved within 30 working days as per RBI guidelines.
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Select Complaint Category

Choose the category that best describes your complaint

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Account / Deposit

Account opening, passbook, FD, RD, interest issues

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Loan / Credit

KCC, personal loan, vehicle loan, application status

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Digital / ATM

RuPay card, Micro ATM, NEFT/RTGS, IMPS failures

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Staff Behaviour

Rude behaviour, non-cooperation, bribery, misconduct

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Documentation

Wrong entries, certificate not issued, KYC issues

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Other Services

Any other banking service complaint not listed above

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Complaint Registration Form

All fields marked * are mandatory

👤 Personal Details

📋 Complaint Details

Be specific: What happened? When? Who was involved? What outcome do you expect?

📎 Supporting Documents

📎

Click to upload supporting documents

Accepted: PDF, JPG, PNG — Max 5 MB each — Max 3 files
⚠️
By submitting this form you confirm that the information provided is true and correct. Submitting a false or frivolous complaint may result in action as per applicable law.
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Enter your Complaint Reference Number (received via SMS/email at registration) to check the current status and progress of your complaint.
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Track Your Complaint

Enter your reference number to check real-time status

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Resolution Timeline Guide

Standard timeframes as per RBI Grievance Redressal Guidelines

Complaint Type Resolution Time Level
ATM / Card Dispute 7 Working Days Branch
NEFT / RTGS / IMPS Failure 7 Working Days Branch
Account / Deposit Issues 15 Working Days Branch
Loan / Credit Complaints 30 Working Days Nodal Officer
General / Other Complaints 30 Working Days Nodal Officer
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If your complaint is not resolved at one level, you can escalate to the next level. Please wait for the prescribed time before escalating. All escalations must include your original Complaint Reference Number.
1

Branch Level

First Point of Contact

🏢
Contact
Branch Manager at your respective FCCBL Branch
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How to Reach
Visit in person · Submit written complaint · Use this online portal
⏱
Resolution Time
7–15 Working Days
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When to Use
For all initial complaints — account, loan, staff, ATM, digital
2

Nodal Officer

Head Office Grievance Cell

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Contact
Nodal Officer (Grievance), Head Office, Fatehabad
📬
Address
Opp. M.M. College of Education, G.T. Sirsa Road, Fatehabad – 125050
⏱
Resolution Time
30 Working Days
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When to Use
If Branch has not resolved within prescribed time or you are dissatisfied
3

RBI / Banking Ombudsman

Regulatory Authority

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Contact
Banking Ombudsman, RBI Regional Office, Chandigarh
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Portal
cms.rbi.org.in · Toll Free: 14448
⏱
When Eligible
After 30 days of filing at bank
📝
Condition
Only if bank has not responded or you are dissatisfied with the response
⚖️

Integrated Ombudsman Scheme 2021 — RBI

Under the RBI Integrated Ombudsman Scheme 2021, customers of banks, including cooperative banks, can file complaints against deficiency in banking services. The scheme is free of cost and provides an independent dispute resolution mechanism. File online at cms.rbi.org.in or call Toll Free 14448 (9:00 AM – 5:00 PM, Mon–Fri). FCCBL is committed to resolving all complaints internally before they reach the Ombudsman.

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As required by the RBI Master Circular on Customer Service, FCCBL has designated a Nodal Officer for Grievance Redressal. You may approach the Nodal Officer if your complaint is not resolved at the Branch level within prescribed time.
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Nodal Officer — Grievance Redressal

Head Office, Fatehabad

🏛
Designation
Nodal Officer (Grievance Redressal)
The Fatehabad Central Cooperative Bank Ltd.
📬
Address
Head Office, FCCBL
Opp. M.M. College of Education,
G.T. Sirsa Road, Fatehabad – 125050 (Haryana)
💌
Email
grievance@fatehabaddccb.bank.in
⏰
Working Hours
Monday – Saturday
10:00 AM – 5:00 PM (Except 2nd & 4th Saturday and Public Holidays)
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RBI Banking Ombudsman

External Escalation — After bank-level resolution exhausted

You may approach the RBI Ombudsman if:

  • No reply from bank within 30 days of filing
  • Bank has rejected your complaint
  • You are not satisfied with the bank's response
  • The bank has offered only partial redressal
Online Portal
Toll Free Number
14448
Mon–Fri, 9:00 AM – 5:00 PM
Jurisdiction
RBI Regional Office, Chandigarh (for Haryana)
❓
Find answers to frequently asked questions about the FCCBL Complaint Management System. If your query is not answered here, please visit the nearest branch.
❓

Frequently Asked Questions

Everything you need to know about the grievance process

How do I register a complaint with FCCBL? +
You can register a complaint in multiple ways: (1) Online via this portal — fill the form in the "Register Complaint" tab above. (2) In writing — submit a written complaint at your nearest FCCBL branch. (3) By post — send to the Nodal Officer, Head Office, FCCBL, G.T. Sirsa Road, Fatehabad – 125050. You will receive a Complaint Reference Number in all cases.
Within how many days will my complaint be resolved? +
As per RBI guidelines: ATM/Card/Digital complaints — 7 working days; Account and deposit complaints — 15 working days; All other complaints including loans — 30 working days from the date of receipt of the complaint.
What do I receive after submitting a complaint? +
After submission you receive a unique Complaint Reference Number via SMS on your registered mobile number. This number is essential for tracking your complaint and all future correspondence. Please save it carefully.
What if I am not satisfied with the bank's response? +
If not satisfied with the branch resolution, escalate to the Nodal Officer at Head Office. If still not satisfied or bank does not respond within 30 days, approach the RBI Banking Ombudsman at cms.rbi.org.in or call 14448 (toll free).
Is there any charge for filing a complaint? +
No. Filing a complaint with FCCBL or with the RBI Banking Ombudsman is completely free of cost. No fee is charged at any stage. Beware of fraudsters who may ask for money to resolve banking complaints.
Can I submit a complaint on behalf of another person? +
Yes, but you must provide a written authorisation (Power of Attorney or signed authorisation letter from the account holder) along with your complaint. The account holder's details and account number must be clearly mentioned.
What documents should I attach with my complaint? +
Attach any relevant documents: passbook entries, account statement, ATM receipts, loan agreement, photographs, or prior correspondence with the bank. All documents should be self-attested. You can upload PDF, JPG, or PNG files up to 5 MB each (max 3 files).
What is the Kanya Shakti Fatehabad scheme? +
Kanya Shakti Fatehabad is FCCBL's flagship deposit scheme specially designed for girls aged 0–15 years. It offers attractive interest rates to promote savings for the girl child. For complaints about this scheme, register under the "Account/Deposit" category above or visit your nearest FCCBL branch.
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Helpdesk
01667-XXXXXX
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Grievance Email
grievance@fatehabaddccb.bank.in
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Head Office
G.T. Sirsa Road, Fatehabad – 125050
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Working Hours
Mon–Sat, 10 AM – 5 PM (2nd & 4th Sat: Holiday)